Privacy Policy

This policy explains how Loving Hands Care handles personal information collected through this website, including our online enquiry form. We are bound by the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).

Separate privacy and consent arrangements apply to information collected as part of delivering supports to participants and clients. Those arrangements are provided directly when services commence and are not covered by this website policy.

Through this website we may collect:

• Details you enter in our enquiry form, such as your name, email address, phone number, suburb and the message you write to us.
• Any information you choose to include in an email or phone call prompted by this website.
• Technical information recorded automatically by our hosting and email providers, such as your IP address, browser type, device type, referring page, and the pages you view.

Please do not include sensitive health information in a website enquiry. If you need to discuss health or funding details, call us and we will collect that information through a secure channel.

We collect information directly from you when you submit the enquiry form or contact us using the details on this site. Technical information is collected automatically through standard server logs when your browser requests a page.

We use the information collected through this website to:

• Respond to your enquiry and provide the information you have asked for.
• Send you an acknowledgement confirming that your enquiry has been received.
• Follow up about supports that may suit your needs, where you have asked us to.
• Keep the website secure, diagnose faults, and understand which pages are useful so we can improve them.
• Meet our record-keeping and legal obligations.

We do not sell personal information and we do not use website enquiry details for unrelated marketing.

This website may use cookies and similar technologies that are necessary for the site to function, to remember your preferences, and to measure aggregate usage. Analytics information is used in aggregate and is not used to identify you personally.

You can block or delete cookies through your browser settings. Some parts of the site may not work as intended if essential cookies are disabled.

We disclose website information only where it is necessary to operate the site or respond to you. This may include:

• Our website hosting provider, which stores and serves the site and its server logs.
• Our email delivery provider, which transmits enquiry notifications to us and acknowledgement emails to you.
• Professional advisers, insurers or regulators where we are required or permitted by law to disclose information.

These providers act on our behalf and are required to handle information only for the purpose we engage them for.

Some of the hosting and email providers we rely on operate data centres outside Australia. Where that is the case, your information may be stored or processed overseas. Consistent with APP 8, we take reasonable steps to ensure those providers handle personal information in a way that is consistent with the Australian Privacy Principles.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include encrypted connections to this website, access controls on our email accounts, and limiting access to staff who need it.

We keep website enquiries only for as long as we need them for the purpose they were collected or to satisfy our legal obligations, after which they are deleted or de-identified. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security of information you send us online.

Under APP 12 and APP 13 you may ask for access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. Email your request to admin@lovinghandscare.com.au. We will respond within a reasonable period and will let you know if we are unable to provide access, along with the reasons.

If you believe we have mishandled your personal information, please contact us first at admin@lovinghandscare.com.au or call 1800 343 012. We will acknowledge your complaint and aim to resolve it promptly.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

This website may link to third-party websites and resources. We do not control those sites and are not responsible for their content or privacy practices. Please review their own privacy policies before providing information to them.

We may update this policy from time to time to reflect changes to our website or legal obligations. The current version, and the date it was last updated, will always appear on this page.

For any privacy question about this website, contact Loving Hands Care:

• admin@lovinghandscare.com.au
• 1800 343 012
• 0438 840 013

You can also use our contact form or read the terms of service that apply to this website.